Return policy
1. Return Policy Statement: At The Best Trending Now, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a hassle-free return policy that makes it easy for you to return or exchange your item.
2. Timeline and Fees: You may return any item within 30 days of delivery for a full refund or exchange. There are no restocking fees. However, the customer is responsible for return shipping costs unless the item is damaged, defective, or incorrect.
3. Initiation of Return: To initiate a return, please contact our customer service team at info@thebesttrendingnow.com to receive a return authorization number. You will need to provide your order number and reason for the return. Once you have received your return authorization number, you can ship the item back to us.
4. Return Process: Once we receive your returned item, we will inspect it to ensure it is in its original condition. If the item is in its original condition, we will process your refund or exchange within 3-5 business days. If the item is damaged, defective, or incorrect, we will cover the cost of return shipping and process your refund or exchange immediately.
5. Common Scenarios: If the item is damaged or defective, please contact our customer service team within 7 days of delivery to receive a return authorization number and we will cover the cost of return shipping. If the item is incorrect, please contact our customer service team within 7 days of delivery to receive a return authorization number and we will cover the cost of return shipping.
6. Customer Service: Our customer service team is available 14:00-17:00 to answer any questions or concerns you may have about your purchase or return.
7. Review and Revision: We regularly review and revise our return policy to incorporate customer feedback and adjust to changing market conditions.